Terms and conditions

1. Who we are

Rabbit Rabbit is the trading name of Rabbit Rabbit Ltd, a company registered in England and Wales under company number 04524080, with its registered office at 46 Hullbridge Road, South Woodham Ferrers, Chelmsford, Essex CM3 5NG.

Contact us by WhatsApp or phone on 07733 260092, by email at david@rabbitrabbit.com, or by post at the address above. In these terms, “we”, “us” and “our” mean Rabbit Rabbit Ltd, and “you” and “your” mean the person or organisation using this website or our services.

2. Which terms apply to you

These terms apply to this website and the demos and free tools on it. When you work with us, your written agreement covers that work.

Nothing on this page reduces or overrides a right you have under your agreement with us.

3. Who our services are for

We work with businesses, charities and other organisations, including sole traders, acting in the course of their trade, business or profession. Our services aren’t offered to consumers for household or personal use.

4. What this website is

This website is for information. It tells you what we do, shows examples of our work and gives you a way to get in touch. Nothing on it is an offer capable of acceptance, a quotation, or advice about your particular circumstances. You are under no obligation until you agree a written proposal with us.

5. How we work

• You’re told what’s included, how many hours a month it covers and what it costs before you commit to anything.
• A chat, a question or a free check commits you to nothing.
• If something isn’t a good fit for your business, or isn’t worth the money, we say so.
• Where a tool or service comes from another company, you’re told who provides it and what it costs before you sign up.
• Any access you give us to your website, accounts or systems is used only for the work you’ve asked for, and you can take it back at any time.

6. The demos and free tools

• The demos are examples. Most use made-up businesses and sample data, and any resemblance to a real business is coincidental.
• Results from the website checks and the AI demos and tools are produced automatically and may be incomplete or wrong. They’re a starting point, not advice, so please check anything important before you rely on it.
• Please don’t enter personal information about other people, or anything confidential, into a demo or tool.
• Please use them fairly: don’t overload them, run them automatically or try to get around their usage limits. We may limit, change or withdraw any demo or tool at any time.
• The advisers in the AI boardroom are AI personas. They aren’t affiliated with or endorsed by the people they’re based on.

7. Information you give us

Please give us accurate and complete information, and tell us promptly if anything changes. What we can do for you depends on it. We aren’t responsible for an outcome that turns out differently because the information we were given was incomplete or inaccurate.

8. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can’t lawfully be limited or excluded.

Subject to that, we aren’t liable to you for loss of profit, loss of revenue, loss of contract, loss of anticipated savings, loss of business opportunity, business interruption, loss of goodwill, wasted management time, or any indirect or consequential loss.

Subject to that, as this website and its demos and tools are free, our total liability to you in connection with them is limited to £100. Liability for work we do for you is dealt with in your agreement with us.

We aren’t responsible for the performance, acts or omissions of any other company you contract with, or for the content of any website we link to.

9. Complaints

If something goes wrong, tell us. Message us on WhatsApp on 07733 260092 or email david@rabbitrabbit.com. We’ll acknowledge your complaint within 5 working days and aim to give you a full response within 20 working days. If we can’t resolve it, we’ll tell you in writing what we have concluded and why.

10. Data protection

We handle personal data in line with our privacy policy, which explains what we collect, why, who we share it with and what rights you have.

11. Use of this website

The content of this website, including its text, pictures, animations, layout, and the Rabbit Rabbit name and Robot Rabbit logo, is owned by us or licensed to us and is protected by copyright and trade mark law. You may view and print pages for your own use, but you may not reproduce, republish or exploit the content commercially without our written permission. You must not misuse the site, try to gain unauthorised access to it, or upload anything harmful to it. We try to keep the site available but don’t guarantee uninterrupted access.

12. Links to other sites

This website links to other websites. Links are there for convenience and aren’t an endorsement. We aren’t responsible for the content or practices of any site we don’t control, and you use them at your own risk.

13. General

We may update these terms from time to time; the version in force is the one on this page, with its effective date shown at the top. If any part of these terms is found to be unenforceable, the rest continues to apply. No one else has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999. These terms and any dispute arising out of them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.