Every Google review answered, kindly and fast

Each new review gets a reply in your own voice within minutes: a warm thank you for the good ones and a proper answer for the rest. Angry ones wait for you to check first.

Try it now

A made-up café with made-up reviews. Nothing is posted anywhere. Nothing to sign up for.

I know I should reply to reviews. I never get round to it, and then it feels too late.

Replying shows the next customer that you care, and it helps your Google listing too.

But it's one more job at the end of a long day. The kind reviews go unthanked, and the bad one sits there with no answer for everyone to read.

Every review answered in your voice, and nothing difficult goes out without you.

How it works

A new review comes in on Google, good or bad.
Reviews: Sorrel Tree Café
4.6 218 reviews
Martin D.
12 reviews
9 minutes ago
Food was nice but we waited 25 minutes for two coffees on a Saturday morning. Felt like they needed another pair of hands.
Reply from the owner
Sorry about the wait, Martin. That's not good enough and I've passed it on to the team. Glad you liked the food, and I hope we see you again. Jo
Posted 5 minutes after the review
Within minutes a reply goes up in your voice: thanks for the kind ones, a proper answer for the rest.
10:24
Reviews: Sorrel Tree Café
4.6 218 reviews
Neil R.
3 reviews
2 minutes ago
Found a hair in my sandwich and the staff just shrugged. Asked for my money back and was told the manager wasn't in. Never again, and I'll be telling everyone.
Held for Jo to check
Not posted yet, because it:
Mentions food hygiene
Asks for money back
Says they'll tell others
Reply from the owner
Neil, I'm sorry. That shouldn't have happened, and you should have had a refund on the spot. Please ring me on 01632 960384 so I can put it right. Jo, owner
Post this reply
Angry or worrying reviews wait for you, with a calm reply ready and the reasons it was held.

See it in action

Sorrel Tree Café in Witham is made up, and so are its reviews. Pick a review and how Jo the owner likes to write, and see the reply that goes out.

Pick a review

How does Jo like to write?

What Jo set up

4 and 5 stars: A warm thank you, posted within minutes.
3 stars: A proper answer to what they said, posted within minutes.
Angry or worrying: Held for the owner to check, with a calm reply ready.

Here the replies are ready-made examples. In the real thing they're written fresh for each review, in your voice, from a few of your past replies.

Reviews: Sorrel Tree Café

4.6 218 reviews

Priya K.

Local Guide, 41 reviews

6 minutes ago

Best brunch in Witham. The halloumi stack was spot on and the staff were lovely with our toddler. We'll be back!

No reply yet

Want every review answered without the evening job?

I'll set it up so every new Google review gets a reply in your voice, and anything difficult comes to you first. I look after the whole online side of local businesses: the website, Google, enquiries and the AI tools that save time.

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david@rabbitrabbit.com
Braintree, Chelmsford and the surrounding areas